Student Success Advisers

  • Kelburn
  • Permanent
  • Thu May 12 05:14:36 2022
  • 3892

  • Are you a motivated, customer-focused individual who enjoys taking initiatives?
  • Do you enjoy working with and supporting people of different cultural backgrounds?
  • Do you have a sound understanding of academic statutes and student academic processes?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting Student Success Advisers to join our Science, Health and Engineering and FHSS and Education Teams. We have three permanent and one fixed term vacancies for FHSS and Education Teams and one permanent vacancy for Science, Health & Engineering.

The role provides holistic student advice and a high-quality responsive service to support student academic success and enhance the student experience.The role sits within the newly established Tītoko - Centre for Student Success. Tītoko is an innovative student-focused centre established to extend the student-university relationship in new ways that increase students’ ability to succeed academically. Tītoko is responsible for providing streamlined, consistent and integrated services that meet the needs of our diverse population.

Key Responsibilities:

  • Advising an assigned student cohort group using best practice case management principles.
  • Identifying barriers facing students by utilising equity, diversity and inclusion policies, practices, and behaviours that lead to student success.
  • Collaborating with students to identify barriers, determine solutions, and leverage resources by encouraging students to take an active role in their learning.
  • Completing student administration functions such as processing enrolment applications including compensation passes and requests for waiver and/or exemptions, supporting letters and discipline-specific requests as required.  
  • Providing ongoing interaction with students throughout the trimester, particularly at key momentum points, and monitor to ensure early awareness of students who are facing particularly significant barriers to success.
  • Developing and maintaining a good understanding of relevant University regulations, policies, procedures, and services.

Ō pūmanawa - About you

We would like to hear from you if you are:

  • A motivated, customer-focused individual who can take the initiative.
  • An effective communicator with exemplary interpersonal skills.
  • Agile, adaptive and comfortable with iterative and constant change.
  • A dependable and adaptable hard worker who can remain calm under pressure.

This is a very busy role that can be challenging during the peak enrolment periods. It is also rewarding when you can assist students to design a programme of students that will see them achieve success with their studies. You will be part of a wider team of advisers that are able to provide support and cover for each other.

Key Requirements:

  • Tertiary degree or comparable professional experience in a similar role.
  • Demonstrated client-centred approach and service delivery skills.
  • Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people.
  • Proven ability to proactively navigate and manage issues to a successful resolution.
  • Highly developed oral and written communication skills and attention to detail.
  • Sound understanding of academic statutes and student academic processes.
  • Ability to work effectively in a team and manage a busy workload.
  • Experienced engaging with a diverse range of people.

Role Description

Close Date for Vacancy: 29 May 2022

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Rewa Mourie at . But applicants should follow all steps listed below.

Important - Application Steps and information

For applicants who are not NZ Citizens or Permanent Residents, we recommend you check the NZ Immigration website for updates related to Covid19 restrictions on entry to New Zealand:

Download and complete the University Application Form.

Click the Apply Now Button at the base of the advert, follow the process to enter your contact details and add your CV in the online form.

Please include a cover letter in your application, telling us why you’re a great fit for this position then email the completed application form, cover letter and any other supporting documentation to stating the reference number and position title from the advert in the subject line.