Library Assistant, Client Services

• Do you have experience providing high quality customer service with excellent communication skills?
• Have you got a proven track record of working effectively within a team environment and with a diverse range of stakeholders?
• Are you able to meet the physical requirements of the role, such as the lifting and movement of books and other material around the library?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Library Assistant, Client Services to join the Library Client Services team on a permanent, full-time contract. The role will be responsible for providing a range of services across the Client Services teams within the Te Pātaka Kōrero - University Library. This includes the delivery of services at Library service points and through virtual service channels and undertaking the operational activities necessary to provide access to the Library’s collections and spaces.

The role may require the ability to work regular weekend hours including public holidays, on a rostered basis.

Ō pūmanawa - About you

You will be a motivated, customer-focused individual who has excellent communication skills, can take the initiative, and provide great customer service.

You will thrive in this role having an excellent manner with people, working with a diverse range of client stakeholders, and having strong attention to detail. This role is interesting, challenging, and extremely rewarding and you can expect a variety of tasks influenced by each trimester.

You will be a highly organised self-starter and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team. You will need to maintain a high standard of service to both students and staff and can remain calm under pressure.

It would be desirable if you have previous experience or interest in pursuing a career in the library and information sector.

Key requirements:

• Demonstrated experience of providing high quality customer service.
• A proven track record of working effectively within a team environment.
• The ability to respond to diverse client needs and keen to work on a range of tasks.
• Demonstrated experience of being well organised and accurate with daily tasks.
• Excellent communication skills, both orally and in writing.
• The ability to meet the physical requirements of the role, such as the lifting and movement of books and other material around the library.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team enjoys customer service, likes sharing ideas, and working in a collaborative style. This is a fantastic opportunity for someone who wants to develop and hone their library and customer service skills to progress further in the academic library field.

Role Description

Close Date for Vacancy: 5 May 2024. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received and may progress with suitable applicants prior to the application closing date.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Christine Quill (christine.quill@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form, please include the position title and reference number (Library Assistant, Client Services, #1226). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.