Client Services Analyst

• Are you interested in a part-time, permanent role which includes working a Saturday?
• Have you got a passion for providing customer support using telephone, email, and webchat?
• Do you have great attention to detail to record all job information and ensure a seamless customer experience?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university Māori.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a permanent, part-time Client Services Analyst to join the Service Desk team. This is part of the Te Tai Matihiko - Digital Solutions directorate. The role will be responsible for providing excellent customer service via telephone, email, and webchat to staff and students at the University.

Key Responsibilities:

• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams, both within and outside of Te Tai Matihiko - Digital Solutions, to ensure a seamless customer experience.
• Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.

This role involves working a weekly shift on a Saturday from 8:00am – 4:00pm which can be worked remotely, and one three-hour shift weekly during standard business hours. This shift will be at an agreed upon time and is onsite at Kelburn.

Ō pūmanawa - About you

We would love to hear from you if you are:

• Passionate about providing excellent customer service.
• Interested in working with a wide variety of clients on a wide range of systems.
• An effective communicator with strong written and verbal communication skills.
• A keen problem solver with strong analytical and troubleshooting skills.
• A motivated individual with ability to manage multiple tasks concurrently.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our Service Desk is a supportive, collaborative, and inclusive team who are passionate about providing great customer service. Our environment is large and diverse, providing the opportunity for staff to hone their customer service and problem-solving skills while learning about a large variety of applications. This role opens up great opportunities for those interested in a career in IT.

Role Description - Initial appointment at $56,726 per annum, with opportunity for further growth over time.

Close Date for Vacancy: 29 April 2024. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received and may progress with suitable applicants prior to the application closing date.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Michelle Clarke (michelle.clarke@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form, please include the position title and reference number (Client Services Analyst, #1236). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.