Kaiārahi Eke Panuku | Student Success Adviser

• Are you motivated and customer-focused individual who can take initiative?
• Have you got experience as an effective communicator and have exemplary interpersonal skills?
• Can you provide evidence that you are agile, adaptive, and comfortable with iterative and constant change?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku - Student Success Adviser in our Student Success Team within Te Wāhanga Aronui - Faculty of Humanities and Social Sciences and Te Whānau O Ako Pai - Faculty of Education.

The successful individual will provide holistic student advice and high-quality responsive service to support student academic success and enhance the student experience.

Key Responsibilities:

• Advising an assigned student cohort group using best practice case management principles.
• Identifying barriers facing students by utilising equity, diversity and inclusion policies, practices, and behaviours that lead to student success.
• Completing student administration functions such as processing enrolment applications including compensation passes and requests for waiver and/or exemptions, supporting letters, and discipline specific requests as required.  
• Providing ongoing interaction with students throughout the trimester, particularly at key momentum points, and monitoring to ensure early awareness of students who are facing particularly significant barriers to success.
• Connecting students with the right people and processes across the University to efficiently resolve enquiries and respond to students’ needs.

Ō pūmanawa - About you

This is a very busy role that can be challenging during the peak enrolment periods. It is also rewarding when you can assist students to design a programme of study that will see them achieve success with their studies. You will be part of a wider team of advisers that are able to provide support and cover for each other.

Key Requirements:

• Tertiary degree or comparable professional experience in a similar role.
• Demonstrated client-centred approach and service delivery skills.
• Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people.
• Proven ability to proactively navigate and manage issues to a successful resolution.
• Highly developed oral and written communication skills and attention to detail.
• Sound understanding of academic statutes and student academic processes.
• Ability to work effectively in a team and train and develop others.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

The role sits within the newly established Tītoko - Centre for Student Success. Tītoko is an innovative student-focused centre established to extend the student-university relationship in new ways that increase students’ ability to succeed academically. Tītoko is responsible for providing streamlined, consistent, and integrated services that meet the needs of our diverse population.

Role Description

Close Date for Vacancy: 30 April 2024 - Applications will be reviewed as they are received and may progress with suitable applicants prior to the application closing date.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Mark Pearce (mark.pearce@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form, please include the position title and reference number (Student Success Adviser, #1278). Then, please combine your cover letter, CV and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.