Kaiārahi Utu Tauira | Student Fee Adviser

• Are you looking for a fixed-term, full-time role for 12 months?
• Can you problem-solve and work to a very high standard of accuracy?
• Have you got a relevant tertiary qualification or demonstrated experience in Finance or Accounting?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Utu Tauira - Student Fee Adviser to join the Student Finance team on a 12-month, fixed-term contract. This role sits under Student Operations, which also encompasses our Admission & Enrolment team, and is based at our Kelburn campus.

Kaiārahi Utu Tauira - Student Fee Advisers are responsible for the efficient and effective management of student fees, including debt management, working within the student fees policies and processes to enable a high-quality, seamless student experience.

Key Responsibilities:

• Provide excellent customer service to students and staff by providing timely and professional advice and support on all fee related matters.
• Process transactions accurately and within required timeframes.
• Manage the electronic information exchange process between the Ministry of Social Development (Studylink) and the University and assist students with any fee or study details required for loan or allowance applications.
• Manage specialist external and internal contracts, including TEC Frees Free, so they are accurately set up, maintained, invoiced and reconciled within agreed timeframes.

Ō pūmanawa - About you

You will be a motivated, empathetic, customer-focused individual who can take the initiative, provide excellent financial administration and have an eye for detail.

This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament. You will pick up new skills, knowledge and software quickly and be able to adapt to a changing environment. You will proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver.

Key Requirements:

• A relevant tertiary qualification or demonstrated relevant experience in finance or Accounting.
• Previous experience of a strong client centric approach to delivering excellent customer service or client services.
• Proven ability to work to a very high standard of accuracy, with an appreciation of the importance of data integrity.
• Proven ability to problem-solve, prioritise and manage conflicting workloads.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast-paced, likes sharing ideas, and working in a collaborative style. The team also takes pride in providing a friendly, collegial, and supportive working environment. This is a fantastic opportunity for someone looking to gain a breadth of experience in a dynamic role supporting students.

Role Description

Close Date for Vacancy: 2 May 2024. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received and may progress with suitable applicants prior to the application closing date.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Paige Jarman, Manager Student Finance (04 886 5370, paige.jarman@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form, please include the position title and reference number (Student Fee Adviser, 1271). Then, please combine your cover letter, CV and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.