Senior Student Interest and Conflict Resolution Adviser

• Can you follow complex policies and procedures with accuracy and attention to detail?
• Do you have experience in responding to complaints or complex interpersonal situations?
• Are you enthusiastic about project work that improves processes to enhance the management of complex and high-risk student cases?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Matua, Tauria - Senior Student Interest and Conflict Resolution Adviser on a permanent, full-time basis. This is a great opportunity for someone who wants to grow their leadership skills and contribute to service delivery improvements, enjoys the challenge of resolving conflict, gets satisfaction from providing holistic support to students and understands the importance of following clear processes.

Key Responsibilities:

• Complaints and complex case management.
• Student critical incident response and coordination.
• Service development and business continuity.
• Project work relating to obligations under the Pastoral Care Code.
• Prevention and education.
• Relationship management and teamwork.

Ō pūmanawa - About you

You will be a motivated, solutions focussed individual with great communication skills and enjoy this role if you have an ability to influence and manage conflict constructively, have strong attention to detail and good self-management skills. This role will be busy, rewarding and allow you to connect with staff and students from across the University community.

Key Requirements:

• Experience in responding to and resolving complaints and/or complex interpersonal situations.
• Experience in ability to follow complex policies and procedures with accuracy and attention to detail.
• Passionate about project work that improves and streamlines processes to enhance the management of complex and high-risk student cases.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is collaborative, innovative and enjoy working together. We take pride in supporting students through a range of sensitive and challenging situations and always aim to bring a restorative approach to our work.

Role Description

Close Date for Vacancy: 17 July 2024. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa.

Contact Details for Vacancy: If you have any questions regarding this role, please get in touch with Alex Zuur (alex.zuur@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form, please include the position title and reference number (Kaiārahi Matua, Tauria - Senior Student Interest and Conflict Resolution Adviser, #1610). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.