Student Interest and Conflict Resolution Adviser

• Can you work effectively under limited supervision?
• Do you have strong oral and written communication skills?
• Are you experienced in triage, behavioural risk assessment and complex case management?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a full time, permanent Kaiārahi, Tauria - Student Interest and Conflict Resolution Adviser to join the Tauria - Student Interest and Conflict Resolution team in Te Purengi - Student Experience and Wellbeing.

The role will be responsible to support the work of the Kaiwhakahaere, Tauria - Manager, Student Interest and Conflict Resolution managing student issues, behavioural risks, concerns, complaints to support a safe and inclusive community.

Key responsibilities:

• Provide guidance and assistance to students and staff in areas of student safety, behavioural risk, interpersonal conflict, and other student concerns.
• Effectively gather and assess information, as required, to ensure that concerns, complaints, and conflict involving students are resolved at the earliest, and where appropriate, at the most informal level.
• Undertake complex case and complaints management, behavioural risk assessment and interventions to support behaviour change.
• Respond to sexually harmful behaviours to ensure students are aware of their support and reporting options, in an appropriate and timely manner.
• Provide facilitation and conflict resolution where appropriate to assist the student and staff community to address concerns through alternative avenues.
• Training and delivery of educational programs under the direction of the Kaiwhakahaere, Tauria - Manager, Student Interest and Conflict Resolution to contribute to safe and respectful communities.

Ō pūmanawa - About you

You will:

• Be an excellent communicator and enthusiastic problem solver who brings an empathetic and organised approach to complex interpersonal issues.
• Enjoy working in a varied and dynamic environment.
• Thrive in this role if you enjoy working with people, have an ability to influence and manage conflict, attention to detail, and self-management skills. This role is extremely rewarding for the individual who enjoys problem solving and innovative approaches to respond to harm and conflict.
• Be a highly organised self-starter and natural relationship builder, who relishes navigating complex situations to achieve positive outcomes.
• Need effective time management and forward planning to balance competing demands and maintain a high standard of service to both students and staff.
• Have the ability to remain calm under pressure and thrive working with a diverse range of stakeholders.

Key requirements:

• Experience in triage, behavioural risk assessment and complex case management.
• Experience and demonstrated skills in conflict resolution and complaints management.
• Strong oral and written communication skills.
• Demonstrated relationship building skills.
• Demonstrated ability to work effectively under limited supervision, including the ability to prioritise tasks, make defensible decisions, meet deadlines and manage unpredictable workload and challenges of the role.
• Proven ability to work with a wide range of students/staff from diverse backgrounds and cultures.
• Proven understanding of and commitment to the principles of the Treaty of Waitangi.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is collaborative, innovative and enjoy working together. We take pride in supporting students through a range of sensitive and challenging situations and always aim to bring a restorative approach to our work.

Role Description

Close Date for Vacancy: 17 July 2024. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Alex Zuur (alex.zuur@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form, please include the position title and reference number (Kaiārahi, Tauria - Student Interest and Conflict Resolution Adviser, # 1611). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.