Control Room Operator

• Do you have control room operator experience or extensive experience in the security profession?
• Are you a highly organised, self-motivated individual and enjoy working within a caring team environment?
• Can you work under pressure to provide a high standard of service and contribute positively to a dedicated team?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Control Room Operator to join the Campus Safety and Security team. If you like being part of a professional team, with a focus on ensuring our people are learning and working in a safe, secure environment, then come and join our whanau.

The role will be responsible for supporting the university’s core function by having a focus on people and their safety and security.

Key Responsibilities:

• Providing a range of services that support the safety and security of students, staff, and guests on the University’s campuses. 
• Monitor and control electronic access and CCTV across the University campuses.
• Maintain accurate and timely written records of all activity and requests during your shift.
• Coordinate emergency and incident responses.
• Be proactive ensuring the smooth running of the university by providing clear and accurate information to our security officers out in the field.

Ō pūmanawa - About you

If you believe in providing a strong customer-focused service, have a high degree of empathy, ability to take the initiative, are astute, and can contribute positively to the team culture, then this is your role.

You will thrive in this role with a professional manner with people, an ability to influence and manage conflict, great communication skills, strong attention to detail, and self-management skills.

Key Requirements:

• Outstanding people and communication skills including the ability to adjust to different situations.
• Ability to assess risk and develop strategies to reduce risk.
• Being a team player as well as having individual responsibilities.
• Previous security experience, especially in similar control room environments, is desirable but not essential.
• Intermediate computer skills, experience with Genetec and Gallagher systems.

We are looking for people who can work a roster pattern of 2 mornings, 2 afternoons, and 2 nights across weekday/weekend/public holiday shifts to ensure we provide 24/7 service.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast paced, likes working in a collaborative style and thrives in a positive environment. We pride ourselves on our problem solving and quality service delivery to our client base and are passionate about our emergency response capabilities.

There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand’s top research university.

Role Description - Click here to see further information, including salary.

Closing date for applications: 17 September 2024. Applications will be reviewed as they are received and we may progress with suitable applicants prior to the application closing date. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa.

Contact Details for position information: If you have any questions regarding this role please contact Terry Tearikiau, Team Leader (terry.tearikiau@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form, (Control Room Operator, #1901). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter, and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.