Admission and Enrolment Assistant

• Are you looking for a full-time role from November until March 2025?
• Do you have experience providing customer service and building relationships?
• Have you got excellent communication skills and are able to work efficiently and collaboratively?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting six Admission and Enrolment Assistants to join the Student Operations team on a fixed-term, full-time contract for the period of November to the end of February/March. In this role you will be responsible for processing and facilitating applications whilst providing high quality, accurate and timely advice and information to students and staff about the University’s admission and enrolment policies, procedures and regulations.

Key responsibilities:

• Provide administrative support to the Admission and Enrolment Advisers to ensure a timely completion of admission and enrolment for students.
• Enter student information and data into the Student Information Management System and other software applications associated with enrolment and admission processes.
• Securely and effectively manage data collection and storage through the maintenance of databases and filing systems.
• Respond to queries from students and staff by telephone, email and in person about their admission/enrolment.
• Provide efficient service to produce and issue student ID cards with appropriate associated access rights.

Ō pūmanawa - About you

You will:

• Be a motivated, customer-focused individual who can take the initiative.
• Provide excellent service delivery and enjoy supporting students to help them succeed.
• Thrive in this role with an excellent manner with people, strong attention to detail, and self-management skills. 
• Pick up new skills, knowledge and software quickly and be able to adapt to a changing environment.
• Proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver.

This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Become part of a dedicated, supportive team committed to providing an outstanding student experience. As an Admissions and Enrolment Assistant, your day will be dynamic, offering the opportunity to collaborate with passionate, knowledgeable colleagues. This role provides valuable insight into the inner workings of a vibrant university, with full training and support to help you become a key member of the Admissions and Enrolment team.

There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand’s top research university.

Role Description - Click here to see further information, including salary.

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Dan Napolitano, Manager, Admission and Enrolment (dan.napolitano@vuw.ac.nz). But applicants should follow all steps listed below.

Close Date for Vacancy: 19 September 2024. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Important - Application Steps and information

Download and complete the University Application Form, (Admission and Enrolment Assistant #1923). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter, and the University application form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.