Kaiārahi Utu Tauira | Student Fee Adviser

• Have you been looking for a 6-month fixed-term, full-time opportunity?
• Do you have a relevant tertiary qualification or demonstrated relevant experience in finance or accounting?
• Can you provide excellent customer service to students and staff by providing timely and professional advice and support on all fees related matters?

Mō Te Herenga Waka - About our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Utu Tauira - Student Fees Adviser to join the Student Finance team in a 6-month fixed-term, full-time role to support our team over the peak enrolment period. This role sits under Student Operations, which also encompasses our Admission & Enrolment team, and is based at our Kelburn campus.

Kaiārahi Utu Tauira - Student Fees Advisers are responsible for the efficient and effective management of student fees, including debt management, working within the student fees policies and processes to enable a high-quality, seamless student experience.

Key responsibilities:

• Provide excellent customer service to students and staff by providing timely and professional advice and support on all fees related matters.
• Process transactions accurately and within required timeframes.
• Manage the electronic information exchange process between the Ministry of Social Development (Studylink) and the University and assist students with any fee or study details required for loan or allowance applications.

Ō pūmanawa - About you

You will:

• Be a motivated, empathetic, customer-focused individual who can take the initiative, provide excellent financial administration, and have an eye for detail.
• Pick up new skills, knowledge, and software quickly and be able to adapt to a changing environment.
• Proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver.

This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament.

Key requirements:

• A relevant tertiary qualification or demonstrated relevant experience in finance or accounting.
• Previous experience of a strong client centric approach to delivering excellent customer service or client services.
• Proven ability to work to a very high standard of accuracy, with an appreciation of the importance of data integrity.
• Proven ability to problem-solve, prioritise, and manage conflicting workloads.

Please note, as this role is to support our team in a busy period, pre-arranged annual leave/holiday plans may not be able to be accommodated.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast-paced, likes sharing ideas, and working in a collaborative style. The team also takes pride in providing a friendly, collegial, and supportive working environment. This is a fantastic opportunity for someone looking to gain a breadth of experience in a dynamic role supporting students.

There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand’s top research university.

Role description - Click here to see further information, including salary

Close date for vacancy: 13 October 2024. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Paige Jarman (04 886 5370, paige.jarman@vuw.ac.nz). But applicants should follow all steps listed below.

Important - Application steps and information

Download and complete the University Application Form, please include the position title and reference number (Kaiārahi Utu Tauira - Student Fee Adviser, #2029). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University Application Form) using the “CV/Resume” button.

If you are unable to combine your documents or have further supporting documents, please email these to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.