Client Services Analyst

  • Kelburn
  • Permanent
  • Thu Nov 25 02:49:24 2021
  • 3022

  • Are you experienced working in client support roles?
  • Do you have strong organisational, analytical and problem-solving skills?
  • Are you able to prioritise completing tasks and work under pressure?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a permanent Client Services Analyst to join the Service Desk team, which is part of the Digital Solutions directorate. The role will be responsible for providing excellent customer service via telephone, email and webchat to staff and students of the University.

Key Responsibilities:

  • Provide Service Desk and remote desktop support for faults and service requests
  • Liaise with other teams, both within and outside of Digital Solutions, to ensure a seamless customer experience.
  • Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner
  • Use troubleshooting skills to diagnose and provide solutions for IT problems.

Ō pūmanawa - About you

Do you thrive in a busy environment? If you enjoy working with a wide variety of clients on a wide range of systems, you will enjoy providing service and support to the University’s large community of staff members and students. You will draw upon your strong customer service background to liaise effectively and professionally with our clients. You do not need to have experience in an IT role, however strong analytical and troubleshooting skills are desirable.

Role Description

Close Date for Vacancy: 10 December 2021

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Michelle Clarke at michelle.clarke@vuw.ac.nz. But applicants should follow all steps listed below.

Important - Application Steps and information

For applicants who are not NZ Citizens or Permanent Residents, we recommend you check the NZ Immigration website for updates related to Covid19 restrictions on entry to New Zealand: https://www.immigration.govt.nz/about-us/covid-19

Download and complete the University Application Form.

Click Apply Now Button at the base of the advert, follow the process to enter your contact details and add your CV in the online form.

Please include a cover letter in your application, telling us why you’re a great fit for this position then email the completed application form, cover letter and any other supporting documentation to erecruit@vuw.ac.nz stating the reference number and position title from the advert in the subject line.